Terms & Conditions
The terms and conditions agreement is an integral part of the contract between the customer and SurePay Company. By agreeing to this agreement, you acknowledge that you have read and agreed to these terms and conditions set out below:
1. Required documents
a. A copy of the commercial register with a valid unified number or the self-employment document.
b. The national identity signed by the merchant or the identities of the partners in the event of polygamy
c. Activity License
d. National Address Certificate
e. Articles of Association Certificate (if there are multiple owners)
f. Power of attorney (if the manager is acting on the business of the company)
g. The IBAN certificate is stamped by the bank, provided that the account name is in English
2. Contract duration: two years
3. Minimum transactions: 15,000 riyals of sales per month if the limit is not met, SurePay Company is entitled to 100 riyals per month, during the offers period the minimum sales on Vega 3000 is 7,000 SAR & on MP200 is 5,000 SAR if not achieved will applied the 50 SAR per month.
4. Return Policy: The customer has the right to return the amount within 3 days from the date of installation, and if an operation is performed on the device, the device cannot be returned.
5. In the event of the device being lost, the value of the device shall be paid in full according to its type, and in case of misuse, the value of the partial damage shall be paid according to the extent of the damage caused to the device, and Sure Payment Company shall have the sole right to determine the extent and cost of the damage
6. Printing papers: The merchant is provided with 9 paper rolls free of charge per month. If an increase is requested, one roll is calculated at 1 riyal. Subscription fees: SurePay portal for each commercial record including the price of the device
7. Operating fees and SurePay Gate: Operating fees of 450 riyals are calculated in this contract for the second year and for the following years in case of renewal of the contract, during the offers period Vega 3000 will be 450 SAR & MP200 will be 250 SAR
8. Obligation to pay renewal fees: If the customer wishes not to renew the contract, a request for non-renewal is sent no less than 30 days before the end of the contract, without that the contract is automatically renewed, and the annual operating fees are paid according to the contract.
9. In the event of termination of the contract before the end of the first year and without prior notice, the two parties agree that a fixed amount will be calculated in the contract as compensation for that on each POS device. during offers period the early termination fees on Vega 3000 in first year will be 300 SAR , Second year will be 200 SAR & the MP 200 in first year will be 250 SAR , second year 150 SAR.
10. The merchant will be notified via text messages, e-mails, or the national address of any change in the terms of the agreement. Failure to respond within thirty days of sending is considered an express consent by you to the change in the terms and conditions.
11. Settlement period: The settlement will take place (after making the bank authorization within two working days (T+2)), the transfer will be made daily to Riyad Bank customers for free. a workday.
12. I, the undersigned, undertake to receive the point-of-sale devices of SurePay Company and to ensure that payments are received within the correct regulations for Saudi payments
13. I, the signatory, undertake to maintain the device during the period of use and bear the costs of damage in case of misuse
14. SurePay Company has the power to refuse payment orders in certain circumstances if the payment process constitutes a violation of any of the obligations of the Payment Service Provider under the laws and regulations.
15. SurePay Company has the right to check the legal status of customers to whom it provides payment services, by checking the validity of the official identification documents.
16. For inquiries and suggestions, please contact the technical support e-mail at pos-support2@surepay.sa or the contact numbers below.
17. In the event of any change in the legal status, the merchant must inform Sure Payments company (such as records written off...etc.)
18. No amounts will be transferred to the merchant's account if the total amount is less than 115 riyals
19. All prices do not include value-added tax.
